Red connection light blinking on nbn box

[nmorshed]

Hi there, 

My internet was very slow then tried to reset my internet device. After that i have lost my internet connection. no network outages in this area.

Nbn box:

Power sign -blue

Connection light red

Dsl light off

Lan light off

Called technical support but couldnt get in touch. Its been 24 hours no internet. Any help?

Thanks in advance

[Anonymous]

Hi @nmorshed, 

We would like to conduct some troubleshooting on your connection. Send us a private message with your TPG customer ID or username please. 

How do I private message (PM) in the community

Regards, 

Angeli
 

[nmorshed]

Is there any updates from troubleshooting?

[Rica_R]

It shows that our Engineering team is trying to contact you for the updates.

We're coordinating this to NBN Co for further investigation.

We can request for another call back.

Please let us know the best time to call.