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Red link light flashing in NBN FTTC box and have lost internet connection

jcabrera67
Level 2

The power was off for a wheile today and after that the internet connection from NBN was lost.  The red flashing light link light is on in teh NBN FTTC box. I 've reset the FTTC box using teh reset button on the side and I've also tried switchning the power off for a while then turning it back on.  I have checked if there any NBN outages in teh area and there aren't.

Could TPG give me some support please.

1 REPLY 1
peter_k
Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter