TPG Community

Get online support

Download speed slower than upload speed NBN 50

Highlighted
Level 1a

 

I've requested an NBN plan change from 12Mbps to 50Mbps. However speed tests show my download is only around 11Mbps while my upload is ~18Mbps!

 

I use desktop wire cable connection. Only one device was used while testing.

 

Speed was tested on www.speedtest.net . please see the photos as evidence.

 

 

3 REPLIES 3
Highlighted
Level 1a

Speed Test.jpg

 

Highlighted
Level 1a

Speed Test -2.jpg

Highlighted
Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter