Red optical light

[bharrisdavis]

Hi, my connection isn’t working and I have a red optical light in my NBN box

[Ahra_G]

Hi @bharrisdavis,

A Red Optical means there may not be any signal on the NBN NTD. I would recommend performing a reset.

If your connection still doesn't work after that, PM us with your Customer ID or username so we can assist further. 

Thanks! 

Ahra_G