Get online support
I recorded a customer rep conversation who promised me to refund the $20 phone line set up fee for my new FTTB connection.
however, I havent been refunded. Sort this out asap pls.
Hi @pmdg777 , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.
To send a PM, please refer to this link:How do I private message (PM) in the community