Refund $20 phone line set up when for FTTB set up

[pmdg777]

I recorded a customer rep conversation who promised me to refund the $20 phone line set up fee for my new FTTB connection.

however, I havent been refunded.  Sort this out asap pls.

[Riezl]

Hi @pmdg777 , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

To send a PM, please refer to this link:How do I private message (PM) in the community