Refund

Highlighted
Level 1c
I was charged for. SIM card purchased in April. This SIM expired. I requested to issue me a new SIM with my running BOOST number by porting. It was understood and broadly discussed with sales and service departments. Agreed that a new SIM will be issued by adjusting the amount pertaining to old SIM.
Now I received the new SIM but another 12.50 dollar debited to my account.
On further verification with service manager who was assigned to deal with my problem promised that as a special case the refund will be applied within 24 hours under advice. It's three days now no refund has taken place.
1 REPLY 1
Highlighted
Moderator

Hi @NOORBOLAR ,

 

Thanks for raising this to us. We'd love to help and get to the bottom of this, to better understand the situation related to the charges on your Mobile Service, send me your account details (Customer ID or the Mobile Number on file) also include your best contact time so we can have our Mobile Specialists Contact you.

 

For reference:

 

How do I private message (PM) in the community 

Regards,