Reliability

[Tashihawk]

So, for the past 6 months my internet has become increasingly less reliable even without reported outages or planned maintenance. My question is: With one of the most expensive national internet rollouts globally, how is it so unreliable and slow? Would it be possible to have just a single 24 hour period without dropouts, disconnects, or lag spikes with pings to a server less than 40Km away being in the 6300ms range?

[BasilDV]

Hi @Tashihawk

Welcome to the Community!

We were able to check your account and learned that your service was affected by an NBN network outage.

This has been resolved after the attending NBN technician replaced the faulty hardware within the network.

The connection shows that it's been stable for almost a day now.

Let us know if you need further assistance.

BasilDV