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Repeated NBN disconnections

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Level 3

Hi, can you please look into resolving why my TPG home NBN service has been repeatedly dropping for the past week or two and I have attached the router log file and noted that the logs appear to show that it  happens after alot of VOIP probes.

 

Please look inot this and 

 

2 REPLIES 2
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Level 3

Log file 

"sample' due to attachments having to be in image foirmat !

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Moderator

Hi @Njanda 

 

Welcome to the Community!

 

We were able to locate your account using your community details and tested the line.

We were advised that the NBN has identified a performance issue within some HFC customers in your area that's currently undertaking optimisation to resolve the issue.

During this proactive maintenance, customers may have intermittent connectivity during the scheduled outage period.

 

They plan to finish the maintenance within this day.

 

Please observe your service further if the issue will occur until tomorrow.

 

BasilDV