Welcome to the Community!
We were able to locate your account using your community details and tested the line.
We were advised that the NBN has identified a performance issue within some HFC customers in your area that's currently undertaking optimisation to resolve the issue.
During this proactive maintenance, customers may have intermittent connectivity during the scheduled outage period.
They plan to finish the maintenance within this day.
Please observe your service further if the issue will occur until tomorrow.