Repeated link drops

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Level 2

Hi,

 Link has been stable for 2 -3 months since signing up.

 Over the last week it has dropped four times.

 Why is the link dropping?

  Happy to provide more details so that it can be investigated.

 

 Here are the latest logs from my modem showing the time of the link drop.

(Archer VR1600v Firmware Version:0.1.0 0.9.1 v5006.0 Build 190228 Rel.72265n Hardware Version:Archer VR1600v v2 00000000)

 

2020-07-01 16:47:44 [5] System: DSL link up
2020-07-01 20:22:39 [5] System: DSL link down
2020-07-01 20:22:41 [5] System: DSL training G.994
2020-07-01 20:22:58 [5] System: DSL training G.994
2020-07-01 20:23:13 [5] System: DSL training G.993 started
2020-07-01 20:24:47 [5] System: DSL training G.994
2020-07-01 20:25:04 [5] System: DSL training G.994
2020-07-01 20:25:20 [5] System: DSL training G.993 started
2020-07-01 20:26:38 [5] System: DSL training G.993 channel analysis
2020-07-01 20:26:39 [5] System: DSL link up

1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator

Hello rabbitjump,
Thank you for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
 Username
 Full Name
 Full Address
 D.O.B.
I will reply ASAP on receipt of the above.
Regards
PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download

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2 REPLIES 2
Highlighted
Moderator

Hello rabbitjump,
Thank you for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
 Username
 Full Name
 Full Address
 D.O.B.
I will reply ASAP on receipt of the above.
Regards
PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download

View solution in original post

Highlighted
Level 2

Thanks Team for the prompt follow up and checkins to make sure it was working.

The remote port was reset and I haven't seen any drops since.