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Response to outages

Davidgamble63
Level 2
Our internet has been not working since yesterday. Someone called a few hours after I reported the fault, The message is fuzzy, can’t work out what the call back number is. I call the technical service and they are not responding till 9am today. I call at 9 and am on hold for 20 min till I give up. The customer service is so poor.
1 REPLY 1
Rica_R
Moderator

Hi,

 

I would like to have a better understanding of your situation to address your request. 

 

Please PM us with your details like customer ID or username of the concerned account.

 

How do I private message (PM) in the community?