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Returned from Holidays and no internet

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Level 1a

Hi,

I have returned home from holidays and I have no internet. I have reset my router/modem and worked through all the trouble shooting. I can set up a wifi network but still no internet connection.

Can you check my line from your end?

 

Thanks,

P.Pierce

 

3 REPLIES 3
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Level 1a

If you could also provide -

 

VPI and VCI value

DSL Modulation

Multiplexing Type

MTU

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Moderator

Hi @ppierce74,

 

Welcome to TPG Community!

 

We have located the account using your community details. We can see that you have been in touch with one of our technical specialists who escalated the issue to our Engineering Team.

 

Our initial diagnostics show a line fault possibly causing the no connectivity and you will be contacted by the case engineer within the day to discuss the progression of the case.

 

If there's a need for us to send a technician, you will be advised via SMS or phone call.

 

With regard to your ADSL2+ modem set up and configuration, you can refer to this article: Setting up ADSL2+ and modem configuration 

 

Let us know should you have further queries.

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Moderator

Hi @ppierce74, we can see that the issue has been lodged to Telstra who has committed to send a technician anytime between now and 08/Jan/2020. Our Engineering Team is closely monitoring this and the case engineer will contact you as soon as a new update becomes available.

 

Should you have further queries, feel free to message us. Cheers!