Returning modem

[Merissa]

Where do I post the modem to return?

I have had the 5G service for a month and cannot connect to the internet.

I need to return the modem and cancel service.

[Aubrey]

Hi Merissa, we'd like to have a closer look at your connection and we're keen to get this sorted.

Could you confirm your customer ID by send us a private message?

Thanks,

Aubrey 

[Merissa]

I’ve been through all this before - I’m sick of paying for something I cannot use.
Where do I return the modem?

[Anonymous]

Hi @Merissa,

We are sad to learn that you wish to cancel the service. Shoot us a PM with your details so we can arrange our Account Specialists Team to contact you to discuss details of cancellation of the service.

How to send a PM? 

Regards,

I’ve been through all this before - I’m sick of paying for something I cannot use.
Where do I return the modem?