Returning modem

Merissa
Level 2
Where do I post the modem to return?

I have had the 5G service for a month and cannot connect to the internet.

I need to return the modem and cancel service.
3 REPLIES 3
Aubrey
Moderator

Hi Merissa, we'd like to have a closer look at your connection and we're keen to get this sorted.

 

Could you confirm your customer ID by send us a private message?

 

Thanks,

Aubrey 

Merissa
Level 2
I’ve been through all this before - I’m sick of paying for something I cannot use.
Where do I return the modem?
Anonymous
Not applicable

Hi @Merissa,

 

We are sad to learn that you wish to cancel the service. Shoot us a PM with your details so we can arrange our Account Specialists Team to contact you to discuss details of cancellation of the service.

 

How to send a PM? 

 

Regards,

 

I’ve been through all this before - I’m sick of paying for something I cannot use.
Where do I return the modem?