Level 2

I require a replacement SIM for my mobile account



Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.


To learn how to send a private message, click here.  



Hi @smpomfret


Welcome to TPG Community!


We were able to pull up your account using your community details. We can process your new SIM order for $10. We also have two delivery options: Australia Post and StarTrack.


Australia Post
Delivery of SIM card via Australia Post is free of charge. Delivery typically takes 3-5 working days for customers in New South Wales and 5-8 working days for customers anywhere else in Australia. Shipping fee is free.


Delivery of SIM card via StarTrack in metro areas and major towns takes 1 to 2 working days, while the delivery to rural and remote areas takes 2 to 4 working days.


Startrack does not deliver during weekends and holidays. If you are not around to receive the package, they will normally leave a docket at your shipping address so that you can claim the equipment at the nearest post office. A $10 shipping fee will also apply.


Once we process the SIM replacement and you happen to retrieve the handset and/or the SIM, it will no longer work as the services will be permanently blocked. We will send you a SIM card containing a single SIM in all sizes: Standard, Micro and Nano.


Just a few reminders after receiving the replacement SIM:


1. You may activate the SIM online or may call TPG Support for assistance at 13 14 23 options 1 and 3.

2. Timeframe for replacement SIM card activation is within 2 hours.

3. Powercycle the phone after the estimated timeframe of activation

4. Handset should be network unlocked

5. Request is irreversible


If you wish to proceed, please private message to us your preferred delivery address, your chosen courier and confirm if you agree to be billed for the $10 SIM fee should you choose delivery by Startrack.


How do I private message (PM) in the community


Best regards,