Report Outage

[ChrisWalsh]

Hello. Want to report an outage with my service. 

[KarlB]

Hi @ChrisWalsh 

I have checked your service, and it has been up for the last 3 weeks with no dropouts. Can you please restart your NBN NTD and Modem/Router and retest your service?

Regards,

Karl

[ChrisWalsh]

Thanks @KarlB 

The modem was changed by NBN contractors yesterday. So it would have been offline for 15mins or so yesterday. 

Anyway. I will restart and let you know. 

[KarlB · Accepted solution]

Hi @ChrisWalsh 

That is a little odd then. If the reboot doesn't help, can you please PM me your Mac and serial number on the bottom of your modem/router?

Regards,

Karl

[ChrisWalsh]

@KarlB The reboot appears to have resolved the issue. 

Thanks.

[KarlB]

Hi @ChrisWalsh 

That is great. Have a nice day.

Regards,

Karl