Report Outage

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Level 3

Hello. Want to report an outage with my service. 

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Moderator

Hi @ChrisWalsh 

 

That is a little odd then. If the reboot doesn't help, can you please PM me your Mac and serial number on the bottom of your modem/router?

 

Regards,

Karl

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Moderator

Hi @ChrisWalsh 

 

I have checked your service, and it has been up for the last 3 weeks with no dropouts. Can you please restart your NBN NTD and Modem/Router and retest your service?

 

Regards,

Karl

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Level 3

Thanks @KarlB 

The modem was changed by NBN contractors yesterday. So it would have been offline for 15mins or so yesterday. 

Anyway. I will restart and let you know. 

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Moderator

Hi @ChrisWalsh 

 

That is a little odd then. If the reboot doesn't help, can you please PM me your Mac and serial number on the bottom of your modem/router?

 

Regards,

Karl

View solution in original post

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Level 3

@KarlB The reboot appears to have resolved the issue. 

Thanks.

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Moderator

Hi @ChrisWalsh 

 

That is great. Have a nice day.

 

Regards,

Karl