Get online support
Hello. Want to report an outage with my service.
Hi @ChrisWalsh
That is a little odd then. If the reboot doesn't help, can you please PM me your Mac and serial number on the bottom of your modem/router?
Regards,
Karl
Hi @ChrisWalsh
I have checked your service, and it has been up for the last 3 weeks with no dropouts. Can you please restart your NBN NTD and Modem/Router and retest your service?
Regards,
Karl
Thanks @KarlB
The modem was changed by NBN contractors yesterday. So it would have been offline for 15mins or so yesterday.
Anyway. I will restart and let you know.
Hi @ChrisWalsh
That is a little odd then. If the reboot doesn't help, can you please PM me your Mac and serial number on the bottom of your modem/router?
Regards,
Karl
@KarlB The reboot appears to have resolved the issue.
Thanks.