TPG Community

Get online support

SPF unauthorized mail is prohibited.

Level 2


we have been able to email email addresses until about 4 months ago when we started getting bounces backs with the following error "#5.7.1 SPF unauthorized mail is prohibited"


I have reviewed our SPF records and there is no issue, additionally, it only seems to occur when email tpg email accounts. Can you please advise what I can do to have this issue looked from TPG's end? 




Hi @PP2750 


We'd like to check on our end regarding the SPF records issue.


Kindly send us the email address or domain address used via PM.



Level 2

Hello. I work for an IT support company and one of our clients are now having this issue too.


Their SPF, DMARC, DKIM is all correctly configured and no other recipients have issues other than TPG recipients.


If they email from Office 365 (their primary email host) they get this error, but if they email from another approved source (also in the SPF record) the email goes through.


It looks like the issue might be limited to TPG receiving emails from MS Office 365 Senders in my case.


Just wondering if you have had any success in resolving the issue?