Service Cancellation before finish contract

[nongkoon83]

Actually applied TPG internet just 2 - 3 weeks but want cancel services because The signal falling down almost all the times so I need Internet to use , it quite hard to work via internet like this everyday. And it has affect to my income.

[BasilDV]

Hi @nongkoon83 

Thanks for raising this with us and we apologise for the inconvenience.

We were able to locate your account using your community details and tested the line, but was not able to detect any fault within the NBN network.

The router shows that it's been connected for more than a week now.

If you are using a WiFi connection, then signal interference may have caused the drops out.

We've created some articles that will help you improve your home WiFi network.

Refer to these links:

• Wireless Channel on your modem - what is it and why should I change it?
• Easy Steps to Improve Wi-Fi Connection In Your Home

Let us know how it goes.

BasilDV