Service Termination

[inaluad]

I want to terminate my internet service since i am moving out to new house from 26 January 2020. What should I do?

[Will]

Hi @inaluad 

I'm sorry to hear that you wish to discontinue your service with us.

Since you mentioned that you're moving to a different address, if you're amenable, we can relocate your service to the new location instead. Let us know if you prefer a service relocation.

For us to endorse your concern to the relevant team, please PM us the following details:

• Customer ID or username of the account you wish to cancel or relocate
• Best Contact number
• Preferred time for a call

For your reference: How do I private message (PM) in the community

Regards.

Will

[inaluad]

Hi Will,

I decided to go with another provider, thus please proceed with my account/service termination by 26 January 2020 :

Customer ID or username of the account you wish to cancel or relocate

• username : xxxxxxx
• Best Contact number : 0402xxxxxxx
• Preferred time for a call : anytime, sooner is better

[Anonymous]

Hi @inaluad,

Thanks for sending us your details. We passed this to our Account Specialists Team expect a call from us between 3-5PM AEDST. Make sure to keep your mobile phone available and let us know how it will go.

Cheers!

[inaluad]

Hi,

I have been waiting for a call from your team at designated time, however up until this morning i havent got any call yet. How long i supposed to wait and get my account closed?

[Will]

Hi @inaluad,

I'm sorry to learn that you haven't received a call yet. I'll coordinate this with the relevant team. Please expect the call anytime today before 6PM VIC time.