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ray0223
Level 2

Well.. I needed to update my payment detail for some reason and it seems I have delayed my payment over a month. I have updated the details and would like to settle the bill right now as I cannot find a thing that I can proceed the payment. Could you help me with this?

Angeli
Moderator

Hi @ray0223

 

Are you nominating a new payment method? Please see:
Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online

 

Regards, 

Angeli
 

ray0223
Level 2

Hi @Angeli,

 

No I use the same payment method as I do not have a credit card. I could use the internet yesterday right after updating and proceeding the payment. But this morning the internet inactivated again.

 

Is there any way that I can restore the internet immediately without a credit card?

 

Thank you.

Angeli
Moderator

Hi @ray0223

 

You are 2 months behind your bill though the payment for $129.98 is already in progress via direct debit, we cannot reinstate your service unless your payment gets posted on the account. 

 

Regards,

Angeli