Service is online but no internet connection.

[ray0223]

Well.. I needed to update my payment detail for some reason and it seems I have delayed my payment over a month. I have updated the details and would like to settle the bill right now as I cannot find a thing that I can proceed the payment. Could you help me with this?

[Anonymous]

Hi @ray0223, 

Are you nominating a new payment method? Please see:
Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online

Regards, 

Angeli
 

[ray0223]

Hi @Anonymous,

No I use the same payment method as I do not have a credit card. I could use the internet yesterday right after updating and proceeding the payment. But this morning the internet inactivated again.

Is there any way that I can restore the internet immediately without a credit card?

Thank you.

[Anonymous]

Hi @ray0223, 

You are 2 months behind your bill though the payment for $129.98 is already in progress via direct debit, we cannot reinstate your service unless your payment gets posted on the account. 

Regards,

Angeli