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Slow 5g Home Broadband

Shereenlee
Level 2
Why is my 5g internet so slow? It was good in the first month when I signed up. I am paying for speeds of 100/20 but am only getting speeds around 20/10. It is only the 3rd or 4th month since signup, why has the speed reduced so much? On the router I have full signal as well
1 REPLY 1
Shane
Moderator

Hi @Shereenlee ,

 

Let us help understand what causing speed issues with the service. Could you PM us your details so we can proceed with the initial investigation.

On the other hand, you may try to relocate the modem/router to see if there will be an improvement with the speed as the 5G Home Broadband speeds are variable due to the source of the content being downloaded, hardware and software configuration, the number of users, location of the device, data-deprioritisation, network coverage and congestion.

 

How to send a PM? 

 

Regards,

 

Why is my 5g internet so slow? It was good in the first month when I signed up. I am paying for speeds of 100/20 but am only getting speeds around 20/10. It is only the 3rd or 4th month since signup, why has the speed reduced so much? On the router I have full signal as well