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Slow ADSL2+ Speeds

Level 1c

Hello,

 

I am with the ADSL2+ Unlimited with home phone plan. Today my internet speeds suddenly became very slow and my home phone receiver is showing the "Check TEL Line" message. I can neither make nor receive calls with it and all I can hear is a static noise.

 

This is the exact same problem that I encountered some 2 months back. Could you please kindly help me with this?

 

Thank you very much!

1 REPLY 1
Highlighted
Moderator

Hi @tsendo89,

 

I am sorry to know that you're having difficulty with your connection speed. I ran initial tests on your service and it shows multiple dropouts but no line fault were found.

 

I would like to arrange a call from one of our Technicians for further test and investigation. PM me your best contact number and preferred time.

 

In case you need a reference: How to send a PM.

 

Regards,