Slow ADSL2+ connection

[Erika]

Hi @ppheart, 

Based on the records, we've used a different copper pair between the TPG exchange and to your premises to avoid interference external to our network which we do not have control over. We've also used a different port at our DSLAM. We do this by relocating the your services to the same address.

Let us know should you need further assistance. 

[ppheart]

Thanks for your info. I'll see how is it going with another provider and will let you know if I get any clue about the cause. Btw the dropout seems to occur frequently during the peak time (6-8pm).

Kind regards

[Erika]

Hi @ppheart, 

Thanks for the additional information. 

Please keep us posted and let us know should you need further assistance. 

Regards,