Slow ADSL2+ speeds

Highlighted
Level 2

Hi Guys,

 

I've been having terrible speeds with TPG lately.  Could you please have a look into it?  Not sure whether its a contention issues on your side due to the increased users, or whether its a recent fault on my line?

 

Details of plan below:

 

ADSL2+ 500GB 20110711

 

I'm lucky to get 3.0MBps down and 0.5Mbps up.

 

Completely unacceptable.  Tested across two different ADSL2+ modems with a lan connection.

 

Kind Regards,

 

Alexi Chrys

 

9 REPLIES 9
Highlighted
Moderator

Hi exyaus,

 

Thank you for your enquiry regarding the sync speeds of your Internet connection.

ADSL2+ connections allow sync rates of up to 24 megabits per second.

 

The maximum rate you can achieve is determined by several factors:

 

- The wiring within your premises.

- The type of modem you are using.

- The way that the modem is connected to the telephone socket.

- Other devices on the telephone line.

- The length and quality of the telephone line from the exchange to your premises.

 

Although we cannot change the distance between your premises and the exchange, we can manipulate some of the other aspects of your connection in order to achieve higher line speeds.

 

If your service has previously connected at higher rates, try some of these steps to try and improve your line speed:

 

1) Check the quality of your telephone line.

 

Audible noise on a phone line can dramatically reduce ADSL2+ line speeds.

 

- Connect a telephone handset to your line and make a test phone call.

- Ensure that the line is clear of any noise or crackling.

 

2) Isolate the line and replace the cable.

Note: If there is an alarm system connected to your telephone line, please ask your alarm company to confirm it is filtered.

 

Phone cables quite commonly develop faults which can impair your modem's ability to connect properly. Additionally, phone extension cables weaken the ADSL signal on the line and cables longer than 3 metres can significantly degrade connection quality.

 

- Remove all telephone devices, including handsets, fax machines, filters, double adaptors, and extension cables.

- Plug the modem directly into a wall socket on a new, short telephone cable.

- Check the sync rates reported by your modem to see whether there is an improvement.

- If you find that your sync speeds have improved, reconnect your devices one at at time.

- Check the sync rate of your modem after reconnecting each device and this will help you to identify which one is causing the problem.

 

3) Test an alternate wall socket.

 

- If you have multiple wall sockets at your premises, try the modem on an alternate socket.

- Keep the line isolated whilst testing.

- Review the sync rate of your modem on the alternate socket.

 

If your modem has better speeds on a different socket, it might suggest you have a faulty wall socket in your premises or a fault with internal wiring.

 

 

If your service continues to experience speed issues after completing all of these steps, please reply with the results of the testing you have completed.

 

Regards,

Karl

Highlighted
Level 2

Hi Karl,

 

Used a different socket -- same thing kind of happening.

 

Line sounds good on a voice call.  Clear.

 

I have only the ADSL2+ modem connected, and another wireless phone.  Both hooked into the line filter.  Tried two different line filters also.

 

No notable change.  Occasionally will connect to a faster speed.  Used to get much faster speeds with TPG.  

 

Unless something has changed in the phone line.  Not sure what else to do.

 

Lots of drop outs also of late.  I purchased a new adsl modem, and it seems to be doing the same thing.

 

Find a screenshot of line details below, SNR / ATTENUTATION.

adsl.JPG

 

Highlighted
Moderator

Hi @,

 

That last screenshot you were getting 11.8Meg I would say that is passing. When I checked the other day you were only get 1Meg. What change did you make? What speed do you normally get?

 

Regards,

Karl

Highlighted
Level 2

Honestly.

 

Couldnt tell you -- I unplugged my cordless phone -- That's back in now.

 

I've had that cordless phone plugged in for the past 3 years  (unless something has gone awry in the past month).

 

I've also experienced quite a few drop out -- see log file below.

**************************************************************************************************************************

2020-05-06 07:01:25 [5] syslog: Accessor:[CPE] Method:[AUTH] Para:[] Result:[] User admin login success
2020-05-06 07:01:51 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[User=alexioschrys ip=115.64.96.141] Result:[0] Wan Link was Connected
2020-05-06 07:01:58 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[] Result:[9001] Wan Link was Disconnected
2020-05-06 07:02:53 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[User=alexioschrys ip=115.64.96.141] Result:[0] Wan Link was Connected
2020-05-06 07:11:13 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[] Result:[9001] Wan Link was Disconnected
2020-05-06 07:12:00 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[User=alexioschrys ip=115.64.96.141] Result:[0] Wan Link was Connected
2020-05-06 07:17:06 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[] Result:[9001] Wan Link was Disconnected
2020-05-06 07:18:29 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[User=alexioschrys ip=115.64.96.141] Result:[0] Wan Link was Connected
2020-05-06 07:22:50 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[] Result:[9001] Wan Link was Disconnected
2020-05-06 07:24:05 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[User=alexioschrys ip=115.64.96.141] Result:[0] Wan Link was Connected
2020-05-06 07:37:10 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[] Result:[9001] Wan Link was Disconnected
2020-05-06 07:39:12 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[User=alexioschrys ip=115.64.96.141] Result:[0] Wan Link was Connected
2020-05-06 07:45:11 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[] Result:[9001] Wan Link was Disconnected
2020-05-06 07:46:26 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[User=alexioschrys ip=115.64.96.141] Result:[0] Wan Link was Connected
2020-05-06 07:47:27 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[] Result:[9001] Wan Link was Disconnected
2020-05-06 07:48:18 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[User=alexioschrys ip=115.64.96.141] Result:[0] Wan Link was Connected
2020-05-06 07:50:15 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[] Result:[9001] Wan Link was Disconnected
2020-05-06 07:51:01 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[User=alexioschrys ip=115.64.96.141] Result:[0] Wan Link was Connected
2020-05-06 08:07:36 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[] Result:[9001] Wan Link was Disconnected
2020-05-06 08:08:28 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[User=alexioschrys ip=115.64.96.141] Result:[0] Wan Link was Connected
2020-05-06 08:11:45 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[] Result:[9001] Wan Link was Disconnected
2020-05-06 08:12:37 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[User=alexioschrys ip=115.64.96.141] Result:[0] Wan Link was Connected
2020-05-06 08:12:59 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[] Result:[9001] Wan Link was Disconnected
2020-05-06 08:14:30 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[User=alexioschrys ip=115.64.96.141] Result:[0] Wan Link was Connected
2020-05-06 08:14:46 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[] Result:[9001] Wan Link was Disconnected
2020-05-06 08:15:37 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[User=alexioschrys ip=115.64.96.141] Result:[0] Wan Link was Connected
2020-05-06 09:40:41 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[] Result:[9001] Wan Link was Disconnected
2020-05-06 09:41:32 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[User=alexioschrys ip=115.64.96.141] Result:[0] Wan Link was Connected
2020-05-06 09:41:53 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[] Result:[9001] Wan Link was Disconnected
2020-05-06 09:43:38 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[User=alexioschrys ip=115.64.96.141] Result:[0] Wan Link was Connected
2020-05-06 09:45:52 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[] Result:[9001] Wan Link was Disconnected
2020-05-06 09:47:33 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[User=alexioschrys ip=115.64.96.141] Result:[0] Wan Link was Connected
2020-05-06 09:49:54 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[] Result:[9001] Wan Link was Disconnected
2020-05-06 09:50:40 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[User=alexioschrys ip=115.64.96.141] Result:[0] Wan Link was Connected
2020-05-06 09:51:28 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[] Result:[9001] Wan Link was Disconnected
2020-05-06 09:52:20 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[User=alexioschrys ip=115.64.96.141] Result:[0] Wan Link was Connected
2020-05-06 09:55:53 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[] Result:[9001] Wan Link was Disconnected
2020-05-06 09:56:44 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[User=alexioschrys ip=115.64.96.141] Result:[0] Wan Link was Connected
2020-05-06 10:00:20 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[] Result:[9001] Wan Link was Disconnected
2020-05-06 10:00:25 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[User=alexioschrys ip=115.64.96.141] Result:[0] Wan Link was Connected
2020-05-06 10:09:51 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[] Result:[9001] Wan Link was Disconnected
2020-05-06 10:10:38 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[User=alexioschrys ip=115.64.96.141] Result:[0] Wan Link was Connected
2020-05-06 10:29:23 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[] Result:[9001] Wan Link was Disconnected
2020-05-06 10:31:01 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[User=alexioschrys ip=115.64.96.141] Result:[0] Wan Link was Connected
2020-05-06 10:31:39 [4] kernel: Detect remote echo chargen attack, ip addr:146.88.240.4
2020-05-06 10:35:14 [4] kernel: Detect remote fraggle attack, ip addr:223.71.167.164
2020-05-06 10:48:37 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[] Result:[9001] Wan Link was Disconnected
2020-05-06 10:49:23 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[User=alexioschrys ip=115.64.96.141] Result:[0] Wan Link was Connected
2020-05-06 10:50:34 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[] Result:[9001] Wan Link was Disconnected
2020-05-06 10:51:20 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[User=alexioschrys ip=115.64.96.141] Result:[0] Wan Link was Connected
2020-05-06 10:57:36 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[] Result:[9001] Wan Link was Disconnected
2020-05-06 10:58:42 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[User=alexioschrys ip=115.64.96.141] Result:[0] Wan Link was Connected
2020-05-06 11:01:14 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[] Result:[9001] Wan Link was Disconnected
2020-05-06 11:02:06 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[User=alexioschrys ip=115.64.96.141] Result:[0] Wan Link was Connected
2020-05-06 12:51:34 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[] Result:[9001] Wan Link was Disconnected
2020-05-06 12:52:20 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[User=alexioschrys ip=115.64.96.141] Result:[0] Wan Link was Connected
2020-05-06 12:55:58 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[] Result:[9001] Wan Link was Disconnected
2020-05-06 12:57:30 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[User=alexioschrys ip=115.64.96.141] Result:[0] Wan Link was Connected
2020-05-06 12:58:53 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[] Result:[9001] Wan Link was Disconnected
2020-05-06 12:59:39 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[User=alexioschrys ip=115.64.96.141] Result:[0] Wan Link was Connected
2020-05-06 13:04:46 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[] Result:[9001] Wan Link was Disconnected
2020-05-06 13:06:54 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[User=alexioschrys ip=115.64.96.141] Result:[0] Wan Link was Connected
2020-05-06 13:08:49 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[] Result:[9001] Wan Link was Disconnected
2020-05-06 13:09:40 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[User=alexioschrys ip=115.64.96.141] Result:[0] Wan Link was Connected
2020-05-06 13:28:00 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[] Result:[9001] Wan Link was Disconnected
2020-05-06 13:29:24 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[User=alexioschrys ip=115.64.96.141] Result:[0] Wan Link was Connected
2020-05-06 13:34:42 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[] Result:[9001] Wan Link was Disconnected
2020-05-06 13:35:34 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[User=alexioschrys ip=115.64.96.141] Result:[0] Wan Link was Connected
2020-05-06 13:40:27 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[] Result:[9001] Wan Link was Disconnected
2020-05-06 13:41:18 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[User=alexioschrys ip=115.64.96.141] Result:[0] Wan Link was Connected
2020-05-06 13:46:40 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[] Result:[9001] Wan Link was Disconnected
2020-05-06 13:47:49 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[User=alexioschrys ip=115.64.96.141] Result:[0] Wan Link was Connected
2020-05-06 13:50:25 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[] Result:[9001] Wan Link was Disconnected
2020-05-06 13:50:30 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[User=alexioschrys ip=115.64.96.141] Result:[0] Wan Link was Connected
2020-05-06 13:52:27 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[] Result:[9001] Wan Link was Disconnected
2020-05-06 13:53:18 [5] syslog: Accessor:[CPE] Method:[AUTH] Para:[] Result:[] User admin session timeout and auto logout
2020-05-06 13:53:18 [5] syslog: Accessor:[CPE] Method:[AUTH] Para:[] Result:[] User admin session timeout and auto logout
2020-05-06 13:53:18 [5] syslog: Accessor:[CPE] Method:[AUTH] Para:[] Result:[] User admin login success
2020-05-06 13:53:18 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[User=alexioschrys ip=115.64.96.141] Result:[0] Wan Link was Connected
2020-05-06 13:54:04 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[] Result:[9001] Wan Link was Disconnected
2020-05-06 13:54:55 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[User=alexioschrys ip=115.64.96.141] Result:[0] Wan Link was Connected
2020-05-06 13:55:04 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[] Result:[9001] Wan Link was Disconnected
2020-05-06 13:56:10 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[User=alexioschrys ip=115.64.96.141] Result:[0] Wan Link was Connected
2020-05-06 13:56:24 [5] syslog: Accessor:[CPE] Method:[AUTH] Para:[] Result:[] User admin login success
2020-05-06 14:02:16 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[] Result:[9001] Wan Link was Disconnected
2020-05-06 14:02:59 [5] syslog: Accessor:[CPE] Method:[AUTH] Para:[] Result:[] User admin login success
2020-05-06 14:03:33 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[User=alexioschrys ip=115.64.96.141] Result:[0] Wan Link was Connected
2020-05-06 14:03:43 [5] syslog: Accessor:[CPE] Method:[AUTH] Para:[] Result:[] User admin login success
2020-05-06 14:06:04 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[] Result:[9001] Wan Link was Disconnected
2020-05-06 14:06:55 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[User=alexioschrys ip=115.64.96.141] Result:[0] Wan Link was Connected
2020-05-06 14:17:49 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[] Result:[9001] Wan Link was Disconnected
2020-05-06 14:18:35 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[User=alexioschrys ip=115.64.96.141] Result:[0] Wan Link was Connected
2020-05-06 14:21:12 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[] Result:[9001] Wan Link was Disconnected
2020-05-06 14:21:59 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[User=alexioschrys ip=115.64.96.141] Result:[0] Wan Link was Connected
2020-05-06 14:24:04 [5] syslog: Accessor:[CPE] Method:[AUTH] Para:[] Result:[] User admin login success
2020-05-06 14:25:09 [5] syslog: Accessor:[CPE] Method:[AUTH] Para:[] Result:[] User admin login success
2020-05-06 14:25:35 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[] Result:[9001] Wan Link was Disconnected
2020-05-06 14:25:39 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[User=alexioschrys ip=115.64.96.141] Result:[0] Wan Link was Connected
2020-05-06 14:25:44 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[] Result:[9001] Wan Link was Disconnected
2020-05-06 14:26:34 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[User=alexioschrys ip=115.64.96.141] Result:[0] Wan Link was Connected
2020-05-06 14:37:04 [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[] Result:[9001] Wan Link was Disconnected

**************************************************************************************************************************

DLINK DL3785

 

I'll just monitor it over the next few days and get back to you.  

 

 

Highlighted
Moderator

Hi @

 

Thanks for the update. That does seem like a lot of dropouts. If the speed drops and you continue to get dropouts try removing the phone again. If that fixes it maybe replace the filter on the phone.

 

Regards,

Karl

Highlighted
Level 2

Yeah.

 

This is where it gets messy -- I've used two different line filters, two different short RJ11s cable runs and two wall sockets.. 

 

Probably should have written it all down each time I test a new setup.

 

Regardless, I've gone back to my old adsl modem to see if maybe its something with the newer DLINK.

 

I've plugged an older tplink adsl modem, using the same socket, same line filter + rj11 cable.

 

Wide difference in  (-) link speed, SNR + attenuation Db.  Assuming this can be attributed to the difference in modulation algorithm.

 

The tplink seems to have connected to an older ADSL modulation, (ADSL_G.dmt) hence the reduced link speed.   Not ADSL2+.

 

I'd just be happy with it being stable at this rate for the moment.

 

Perhaps see if your team can have a look at it from your end please?

 

This is a link error log of the last little while on the TPLINK.  -ignore the time, its all out of wack.

 

Index Time Type Level Content
12020-05-06 05:40:51PPPErrorppp1
22020-05-06 05:40:51PPPErrorppp1 User request
32020-05-06 05:40:45PPPErrorppp1 LCP down
42020-05-06 05:40:45PPPErrorppp1 User request
52020-05-06 05:16:08PPPErrorppp1
62020-05-06 05:16:07PPPErrorppp1 Timeout waiting for PADO packets
72020-05-06 05:15:12PPPErrorppp1
82020-05-06 05:15:12PPPErrorppp1 Timeout waiting for PADO packets
92020-05-06 05:14:16PPPErrorppp1
102020-05-06 05:14:16PPPErrorppp1 User request
112020-05-06 05:14:10PPPErrorppp1 LCP down
122020-05-06 05:14:10PPPErrorppp1 User request
132020-05-06 05:08:27PPPErrorppp1
142020-05-06 05:08:27PPPErrorppp1 LCP down
152020-05-06 05:08:27PPPErrorppp1 Failed to authenticate ourselves to peer
162020-05-06 05:07:37PPPErrorppp1
172020-05-06 05:07:37PPPErrorppp1 Timeout waiting for PADO packets
182020-05-06 05:06:42PPPErrorppp1
192020-05-06 05:06:42PPPErrorppp1 User request
202020-05-06 05:06:36PPPErrorppp1 LCP down
212020-05-06 05:06:36PPPErrorppp1 User request
222000-01-01 00:01:55PPPErrorppp1
232000-01-01 00:01:55PPPErrorppp1 Timeout waiting for PADO packets
242000-01-01 00:00:59PPPErrorppp1
252000-01-01 00:00:59PPPErrorppp1 Timeout waiting for PADO packets

 

TPLINK.JPG

 

 

Highlighted
Moderator

Hi @exyaus,

 

G992.5-Annex A (ADSL2+)  13043/818. Is that the Dlink or Tp-Link?

 

Regards,

Karl

Highlighted
Level 2

That was the D-LINK.

 

The TP-LINK (TD-w8968) is on the following modulation.


Due to the timeouts, wonderinf if its a backhaul issue @ the Dslam.  Are other users in East KEW, VIC exchange having difficulties?

 

These drop outs have been worst the past couple of days -- but really only started during lockdown for covid.

 

Anyway, at least its giving me something to think about while bored at home Smiley Happy Smiley Happy

 

DSL

Line Status:Connected

DSL Up Time:0 day(s) 00:03:30

DSL Modulation Type:ADSL_2plus

Annex Type:Annex A/I/J/L/M

 

  Upstream DownstreamCurrent Rate (Kbps)Max Rate (Kbps)SNR Margin (dB)Line Attenuation (dB)Occupancy (%)Errors (Pkts)
100014374
100815140
8.73.9
13.721.5
9994
00

 

12020-05-06 16:18:06PPPInformationppp1 rcvd [IPCP ConfAck id=0x2 <addr 115.64.96.141> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.36>]
22020-05-06 16:18:06PPPInformationppp1 sent [IPCP ConfReq id=0x2 <addr 115.64.96.141> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.36>]
32020-05-06 16:18:06PPPInformationppp1 rcvd [IPCP ConfNak id=0x1 <addr 115.64.96.141> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.36>]
42020-05-06 16:18:06PPPInformationppp1 sent [IPCP ConfAck id=0x1 <addr 10.20.22.149>]
52020-05-06 16:18:06PPPInformationppp1 rcvd [IPCP ConfReq id=0x1 <addr 10.20.22.149>]
62020-05-06 16:18:06PPPInformationppp1 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
72020-05-06 16:18:06PPPInformationppp1 rcvd [PAP AuthAck id=0x1 ""]
82020-05-06 16:18:06PPPInformationppp1 rcvd [LCP EchoRep id=0x0 magic=0x2f18d95]
92020-05-06 16:18:06PPPInformationppp1 sent [PAP AuthReq id=0x1 user="alexioschrys" password=<hidden>]
102020-05-06 16:18:06PPPInformationppp1 sent [LCP EchoReq id=0x0 magic=0x9111f7e5]
112020-05-06 16:18:06PPPInformationppp1 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0x9111f7e5>]
122020-05-06 16:18:06PPPInformationppp1 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0x9111f7e5>]
132020-05-06 16:18:06PPPInformationppp1 rcvd [LCP ConfNak id=0x1 <mru 1492>]
142020-05-06 16:18:06PPPInformationppp1 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic 0x2f18d95>]
152020-05-06 16:18:06PPPInformationppp1 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> <magic 0x2f18d95>]
162020-05-06 16:18:06PPPInformationppp1 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0x9111f7e5>]
172020-05-06 16:18:06PPPInformationppp1 sent [PADI Host-Uniq(0x0000068c)]
182020-05-06 16:17:48PPPErrorppp1
192020-05-06 16:17:48PPPErrorppp1 Timeout waiting for PADO packets
202020-05-06 16:17:28PPPInformationppp1 sent [PADI Host-Uniq(0x00000677)]
212020-05-06 16:17:18PPPInformationppp1 sent [PADI Host-Uniq(0x00000677)]
222020-05-06 16:17:14PPPInformationppp1 sent [PADI Host-Uniq(0x00000677)]
232020-05-06 16:16:52PPPErrorppp1
242020-05-06 16:16:52PPPErrorppp1 User request
252020-05-06 16:16:49PPPInformationppp1 sent [LCP TermReq id=0x4 "User request"]
262020-05-06 16:16:46PPPInformationppp1 sent [LCP TermReq id=0x3 "User request"]
272020-05-06 16:16:46PPPWarningppp1 LCP down
282020-05-06 16:16:46PPPErrorppp1 LCP down
292020-05-06 16:16:46PPPErrorppp1 User request
302020-05-06 16:13:20PPPInformationppp1 rcvd [IPCP ConfAck id=0x2 <addr 115.64.96.141> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.36>]
312020-05-06 16:13:20PPPInformationppp1 sent [IPCP ConfReq id=0x2 <addr 115.64.96.141> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.36>]
322020-05-06 16:13:20PPPInformationppp1 rcvd [IPCP ConfNak id=0x1 <addr 115.64.96.141> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.36>]
332020-05-06 16:13:20PPPInformationppp1 sent [IPCP ConfAck id=0x1 <addr 10.20.22.151>]
342020-05-06 16:13:20PPPInformationppp1 rcvd [IPCP ConfReq id=0x1 <addr 10.20.22.151>]
352020-05-06 16:13:20PPPInformationppp1 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
362020-05-06 16:13:20PPPInformationppp1 rcvd [PAP AuthAck id=0x1 ""]
372020-05-06 16:13:20PPPInformationppp1 rcvd [LCP EchoRep id=0x0 magic=0x8868b931]
382020-05-06 16:13:20PPPInformationppp1 sent [PAP AuthReq id=0x1 user="alexioschrys" password=<hidden>]
392020-05-06 16:13:20PPPInformationppp1 sent [LCP EchoReq id=0x0 magic=0x5608424a]
402020-05-06 16:13:20PPPInformationppp1 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0x5608424a>]
412020-05-06 16:13:20PPPInformationppp1 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0x5608424a>]
422020-05-06 16:13:20PPPInformationppp1 rcvd [LCP ConfNak id=0x1 <mru 1492>]
432020-05-06 16:13:20PPPInformationppp1 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic 0x8868b931>]
442020-05-06 16:13:20PPPInformationppp1 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> <magic 0x8868b931>]
452020-05-06 16:13:20PPPInformationppp1 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0x5608424a>]
462020-05-06 16:13:20PPPInformationppp1 sent [PADI Host-Uniq(0x00000622)]
472020-05-06 16:13:00PPPErrorppp1
482020-05-06 16:13:00PPPErrorppp1 Timeout waiting for PADS packets
492020-05-06 16:12:25PPPInformationppp1 sent [PADI Host-Uniq(0x0000060d)]
502020-05-06 16:12:15PPPInformationppp1 sent [PADI Host-Uniq(0x0000060d)]
512020-05-06 16:12:11PPPInformationppp1 sent [PADI Host-Uniq(0x0000060d)]
522020-05-06 16:11:51PPPErrorppp1
532020-05-06 16:11:51PPPErrorppp1 Timeout waiting for PADO packets
542020-05-06 16:11:31PPPInformationppp1 sent [PADI Host-Uniq(0x000005f8)]
552020-05-06 16:11:21PPPInformationppp1 sent [PADI Host-Uniq(0x000005f8)]
562020-05-06 16:11:17PPPInformationppp1 sent [PADI Host-Uniq(0x000005f8)]
572020-05-06 16:10:57PPPErrorppp1
582020-05-06 16:10:57PPPErrorppp1 Timeout waiting for PADO packets
592020-05-06 16:10:37PPPInformationppp1 sent [PADI Host-Uniq(0x000005e3)]
602020-05-06 16:10:27PPPInformationppp1 sent [PADI Host-Uniq(0x000005e3)]
612020-05-06 16:10:23PPPInformationppp1 sent [PADI Host-Uniq(0x000005e3)]
622020-05-06 16:10:03PPPErrorppp1
632020-05-06 16:10:03PPPErrorppp1 Timeout waiting for PADO packets
642020-05-06 16:09:43PPPInformationppp1 sent [PADI Host-Uniq(0x000005ce)]
652020-05-06 16:09:33PPPInformationppp1 sent [PADI Host-Uniq(0x000005ce)]
662020-05-06 16:09:29PPPInformationppp1 sent [PADI Host-Uniq(0x000005ce)]
Highlighted
Moderator

Hi @exyaus,

 

You have done all the troubleshooting by the sounds of it. I have requested for our Helpdesk Team to investigate and requested for someone to call you back. Since it is getting near the end of the day, I would say will be probably tomorrow they call you back.

 

Regards,

Karl