Slow ADSL2+

[Dp4321]

Hi, can you please investigate why my ADSL has slowed down over the past few weeks. I had issues which you guys fixed previously and I used to get 8mbps speed constantly. Now I can just get 3mbps max. I see my modem sync at 3-4mbps, compared to 8-10mbps previously

Thanks

[Anonymous]

Hi @Dp4321,

Welcome to the community!

I would love to help and see what causes slow connection to your service.

I tried to use your community details but no match.

Kindly PM me your account details (Username/Customer ID or Contact number associated with the account).

For your reference: How do I private message (PM) in the community
Regards,

[Anonymous]

Hi @Dp4321,

Thanks for sending your details. Initial test result shown a clear line status.

I'd like to arrange a call from one of our Technicians for further test and investigation.

Kindly PM me your best contact number and preferred time tonight/tomorrow.

Cheers!

[Anonymous]

Hi @Dp4321,

Thanks for sending me your details.

I arranged one of our Technicians to call you tomorrow on your preferred time.

I'll keep an eye on this. Let me know how it will go.

Cheers!

[Anonymous]

Hi @Dp4321,

I can see that you have been in touched with one of our Technicians and this has been raised to our Engineering Team for further test and investigation.

Assessment usually takes 24hrs and updates will be provided by one of our Engineers via SMS or Phone call.

Let me know should you require further assistance.

Regards,

[Dp4321]

TPG,

Thanks for sending a technician last Saturday who fixed my issue.
Separately, since yesterday my internet went down altogether with dial tone / no DSL signal. Speaking to my neighbours, it seems phoneline in my neighbourhood is down. Can you please confirm and ETA for the fix?

[Riezl]

Hi @Dp4321, thanks for letting us know.

We'll have a specialist contact you as soon as possible to identify what is causing the service disruption.

Should you have a preferred contact number and time, please send it via PM. Thank you.

[Riezl]

Hi @Dp4321, thanks for your PM.

We'll advise our Technical Team to contact you around 6:30PM NSW Time.

[Riezl]

Hi @Dp4321, we can see that you have been in touch with one of our technical specialists who has escalated the issue to our Engineering Team.

The assessment is currently in progress and the case engineer will be in touch via SMS or a phone call to discuss the progression of the case.

We have also made a follow up to ensure that this case will be prioritised.

Should you require further assistance, feel free to drop us a message. Thank you.