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Slow Internet Last 3 days

Level 1

The last three days the internet has been extremely slow. I have done the TPG speed test and the maximum download speed it 0.7 mbps. The Upload test errors due to a socket error. I have disabled all firewal/antivirus software, power cycled the router 3 times and restarted the computer.


Only been with TPG for 3 weeks now which isn't promising.


Any help would be appreciated.


Hi @jadepolk88, we apologise for the inconvenience this issue is causing you.


We have escalated the issue to our Engineering Team and a case engineer will contact you tomorrow before 12PM NSW Time to discuss the progression of the case.


Let us know should you have a preferred contact number and time. Thank you.


Hi @jadepolk88,


Our Engineering team was trying to contact you, but you were unreachable.


They've requested for a Telstra technician to investigate the fault that they've detected on the copper line. You'll be notified via SMS or call once an update is available.


Should you require further assistance, please let us know.


Kind regards,