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Slow Internet Speed

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pommypirate
Level 2
We lost internet 2 days ago and when it came back online after a reset we haven’t gone over download speed of 2 mbps and upload of 4 mbps.
Tried to login in to make a service request but lost the info for login and haven’t received a receipt or invoice in months with customer ID on it so can’t do a password reset. Any ideas? Tried calling and still didn’t get through after 30mins
1 ACCEPTED SOLUTION

Accepted Solutions
Shane
Moderator

Hi @pommypirate ,

 

Welcome to the community!

 

We're sad to knnonw that you're having issues with the service, we're able to locate the account using your community details and ran an initial test. The result shows a possible line fault causing slow connection, this has been escalated to our Engineering Team for further test and investigation. Assessment may take 24-48hrs, updates will be provided via SMS or Phone call.

 

Let us know should you require further assistance.

 

Regards,

 


@pommypirate wrote:
We lost internet 2 days ago and when it came back online after a reset we haven’t gone over download speed of 2 mbps and upload of 4 mbps.
Tried to login in to make a service request but lost the info for login and haven’t received a receipt or invoice in months with customer ID on it so can’t do a password reset. Any ideas? Tried calling and still didn’t get through after 30mins

 

View solution in original post

1 REPLY 1
Shane
Moderator

Hi @pommypirate ,

 

Welcome to the community!

 

We're sad to knnonw that you're having issues with the service, we're able to locate the account using your community details and ran an initial test. The result shows a possible line fault causing slow connection, this has been escalated to our Engineering Team for further test and investigation. Assessment may take 24-48hrs, updates will be provided via SMS or Phone call.

 

Let us know should you require further assistance.

 

Regards,

 


@pommypirate wrote:
We lost internet 2 days ago and when it came back online after a reset we haven’t gone over download speed of 2 mbps and upload of 4 mbps.
Tried to login in to make a service request but lost the info for login and haven’t received a receipt or invoice in months with customer ID on it so can’t do a password reset. Any ideas? Tried calling and still didn’t get through after 30mins

 

View solution in original post