Slow Internet

[Limi]

Im a kid that is at home trying to figure out why our internet is so slow, speed test shows a ping of 200-600 with up to 1400 ping jitter, and my ps4 files are downloading at 0.2 mbps. The speed test also show that my download speed is below 1 mbps HELP ME PLEASE

[Will]

Hi @Limi

Welcome to the Community!

The results you posted are indeed unusual. I'm unable to pull up an account using your community details so I'll need additional information from you so we'll know what's causing your internet speed concern.

1. Are you having trouble on all devices connected to your modem?
2. Are your devices connected to WIFI alone or is there a device connected via ethernet?
3. What are the troubleshooting steps you've tried so far?

You can also send me a PM providing your TPG account username or customer ID so I can check if this is a possible line fault that needs to be investigated. For your reference:How do I private message (PM) in the community

Regards,