I understand that a TPG Field technician has been sent out today and has passed his report to our Engineering team.
This case is still under assessment by our Engineering team and will be providing you further updates once becomes available.
Let us know should you need further assistance.
Thanks for the help so far. I have recevied several calls from TPG. I understand you want to drop the case now as your collegue told me they have changed my NBN setting. However, this is the test result I got (on10/08/2018). At least I have not seen much improvement. I am really struggling with internet access. I hope you can still persue the final cause of this slowness and solve it for me.