Welcome to TPG Community!
We're sorry to learn that you're experiencing issues with the service.
I've managed to run remote tests on our end and the results were inconclusive. Furthermore, the line speed that you were getting is within range based on your distance from the exchange. Nevertheles, we will require troubleshooting to diagnose the cause of connection performance issues as the results will indicate what is required to resolve the matter.
Could you please send your best contact number and your most convenient time to receive a call via private message?
We'll wait for your kind response.