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Very poor service speed constant 0-1mbps!!!!

Level 1
Speeds constantly dropping out to the point where I can’t work at home, stream, or play games. Been with TPG for over a year and I think this is the last straw.
2 REPLIES
Moderator

Hi Steele

 

Welcome to TPG Community! 

 

We're sorry to learn that you're experiencing issues with the service. 

 

I've managed to run remote tests on our end and the results were inconclusive. Furthermore, the line speed that you were getting is within range based on your distance from the exchange. Nevertheles, we will require troubleshooting to diagnose the cause of connection performance issues as the results will indicate what is required to resolve the matter. 

 

Could you please send your best contact number and your most convenient time to receive a call via private message

 

We'll wait for your kind response. 

 

 

Cheers! 

Moderator

Good day, Steele

 

I've checked the status of the connection today and got the same results as yesterday. We'll await your contact details via private message so we can proceed with the call back from our Technical Team. 

 

 

Cheers!