Slow NBN50

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Level 1b

I have the NBN 50 package, however I consistently get about 20-23 Mbps download, and I'm constantly getting dropouts. I have a wired connection. I have run a virus check, which has come out clean. I do not have multiple devices running simultaneously. I'm therefore only getting half of what I'm paying for. Here's my speedtest result from just a few minutes ago. Can someone please get me back up to about the promised 46 Mbps?

 

http://tpg.speedtestcustom.com/result/9cd7cd10-ff26-11ea-bf58-418953627676

1 REPLY 1
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Moderator

Hi @bigdeeal , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

 

To send a PMm please refer to this link: How do I private message (PM) in the community