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lost emails and folders

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Level 1

Good Afternoon,


Can someone please contact me regarding my emails and saved folders that have disappeared.
I have contacted Microsoft as per TPG support guidance, but Microsoft have advised me that it is my email provider who will be able to assist with my enquiry. The issue has nothing to do with Outlook 2016.
 
Can someone please help locate the missing information that i require please.
 
Many thanks,
Kim 
1 REPLY 1
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Moderator

Hi @5angelis , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

 

Please also include the email address you are having issue with.

 

To send a PM, please refer to this link: How do I private message (PM) in the community