Slow/Unstable ADSL2+

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micron9XXX
Level 2
Hi
My adsl 2+ internet is usable but unstable. Often disconnects and reconnects in a few minutes. Very annoying when in middle of meetings.
At the moment connected at dn 6717 / up 514 kbps. Sometimes it is worse.
I noticed that when internet disconnects there is often a single phone ring.
I disconnected home phone line and tried different ADSL 2 filters and still no luck with stability.
Can you please help.

Ps. On top of this ADSL issue earby Telstra tower is offline so no backup is available.
1 ACCEPTED SOLUTION

Accepted Solutions
Shane
Moderator

Hi @micron9XXX,

Sorry for delayed update.

I can see that your service has been working and connected now for 1week 3d 3h 5m.

 

Let us know should you require further assistance.

 

Cheers! Smiley Happy

View solution in original post

4 REPLIES 4
BasilDV
Moderator

Good day @micron9XXX,

 

Welcome to TPG Community!

 

I've run some remote test on the line and was able to detect a possible fault on the copper line that we are using to provide you the service. I've raised this with our Engineering team for further investigation and they'll be in touch within 24 to 48 hours for updates.

 

Let us know should you require any assistance.

 

Kind regards,

Shane
Moderator

Hi @micron9XXX,

Sorry for delayed update.

I can see that your service has been working and connected now for 1week 3d 3h 5m.

 

Let us know should you require further assistance.

 

Cheers! Smiley Happy

View solution in original post

micron9XXX
Level 2

Thanks Shane.

 

I cannot tell how long ADSL has been connected but, I haven't had any drops while using internet recently.

 

Really appreciate your help.

Riezl
Moderator

We are glad to know that the service is properly working @micron9XXX.

 

Should there be any issues, feel free to drop us a message. Cheers!