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Slow Upload Speed - Restricted?

danbrie
Level 2

My upload speeds are verys low. I am only getting 200-300kb/s.

I have reviewed my DSL information on my HG659 and it shows a low "Upstream line rate" of 2080 kbit/s.

Has this been restricted? How can I increase it?

Also, my firmware seems to be outdated. Currently V100R001C216B111. See attached screenshots

 

I need to have a faster upload to be able to do my job.


Any help is appreciated

3 REPLIES 3
Riezl
Moderator

Hi @danbrie , we've created some articles that will help you troubleshoot the Slow speed issue.

 

If you are using a WIFI connection, then you may check these links to improve your home network.

 

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

david64
Level 11

Hi @Riezl . How does wifi interference cause such low sync speeds on the line? Looks like the line can support 100/40 connection (now 100/20). The noise safety coefficients (SNR?) look very high. In ADSL times, setting high SNR reduced sync speed to counteract poor quality line.

david64
Level 11

Hi @danbrie . What was the solution for your slow upload and download speeds?