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Slow adsl

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Level 1b
Redcliffe qld. Since the recent nbn maintenence my adsl has been cut to a fifth of its normal speed (down to 2mbps instead of 9.8ish). Which is really frustrating as our house has two internet lines both with tpg on the same plan, but theirs is at normal speeds, regardless of wired or wireless
5 REPLIES
Moderator

Welcome to the Community, @Ryuden,

 

We'd love to help. Please send me a private message with your account details and I will have your connection checked.

 

Cheers! Smiley Happy

Level 1a
 
Moderator

Hi @Ryuden,

 

Thanks for sending me your details. Kindly check your inbox, I have responded to your message.

 

Cheers!

Level 1a
Hi, justbdone a test as we have been encoubtibg some ADSL+2 issues - slow speed and connection would dropped
See results here http://tpg.speedtestcustom.com/result/94c06d10-ec7f-11e7-93e1-59e9b189e1af
Moderator

Hi @Audrey,

 

Welcome to TPG Community!

 

We have located the account using your community details. We have checked the status of your connection and we are not detecting any fault on the line or network that may affect the speed at the moment.

 

If you are connecting your devices via Wi-Fi, we recommend having a read of these community articles, which may help in improving the performance of the wireless connectivity.

 

Easy Steps to Improve Wi-Fi Connection In Your Home

 

https://community.tpg.com.au/t5/Featured-Articles/Easy-Steps-to-Improve-Wi-Fi-Connection-In-Your-Hom...

 

Wireless Channel on your modem - what is it and why should I change it?

 

https://community.tpg.com.au/t5/Featured-Articles/Wireless-Channel-on-your-modem-what-is-it-and-why-...


How to test your wireless connection using a Speedtest App

 

https://community.tpg.com.au/t5/Featured-Articles/How-to-test-your-wireless-connection-using-a-Speed...

 

Otherwise, please PM us your best contact number and most convenient time to receive a call so we can have a specialist contact you for assistance.