Slow broadband speeds

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Level 1
Hi. I'm experiencing extremely slow speeds. I've gone from 64 Mbps download to 5-8 Mbps if even that in the past 4 days. I changed speeds about 2 weeks ago to 100Mbps. And now I'm regretting the change. Could it be the connection somewhere? Or does the modem need to be changed because of the faster speed?
Some advice/help would be greatly appreciated.
Nothing has changed except for the speed.
Thanks.
1 REPLY 1
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Moderator

Hi @ Pking0077 , we have created this community article that may help with your concern:

 

 

Slow speed issue

 

If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

 

To send a PM, please refer to this link: How do I private message (PM) in the community