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Slow connection and constant drop outs

Level 2


My NBN connection is constantly dropping out and a recent test on my connection using your site showed an speed of about 17 Mbps while I am on the NBN 50 Plan. Is really annoying since I have to work from home frequently and the connection is not reliable enough. Do you have any suggestion to solve this issue? The modem I am using is the one provided by TPG (to-link 1600) and my computer is a Windows 10.

Thank you


Hi @jgma59,


Welcome to TPG Community!


We have located the account using your community details and we can see that you have been in touch with one of our technical specialists who assisted you regarding the concerns raised.


We would also recommend having a read of these community articles, which may help improve your wireless connectivity.


Easy Steps to Improve Wi-Fi Connection In Your Home

Wi-Fi troubleshooting steps - No Internet/Connection

Wireless Channel on your modem - what is it and why should I change it?

How to test your wireless connection using a Speedtest App


If the issue persists, feel free to drop us a message so we can investigate further. Thank you.