We're sorry to know that you have decided to cancel the service, @hengtran. We have located an account using your community details, but we'd like to make sure that we got the right one.
Please PM us your TPG customer ID, username and complete address together with your best contact number and most convenient time to receive a call as it would be best that one of our account specialists will call you to discuss the cancellation process.
To send a PM, please refer to this link: How do I private message (PM) in the community
