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Slow internet and random disconnects for 2wks

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Level 1c

Starting on the 26th of Oct. we were getting consistent dropouts/disconnects untl the 28th when it stoppped disconnecting as frequently but the internet is still slow. I've replaced the telephone lines/cabling for the splitter/router already but no change. Called telstra, our phone line provider and they said there was nothing on  their end.

 

I called about this problem yesterday and they forwarded the issue to the engineering department and said they would call back in 24 hrs. 

I've waited that longno callback. Tried calling again and couldn't connect to your phone service.

1 REPLY 1
Moderator

Hi @zhangsj,

 

Welcome to TPG Community!

 

We have located the account using your community details and we can see that you have been in touch with our Engineering Team.

 

As advised, you will need to contact your Home Phone Service provider as they need to investigate first why the home phone service is not working.

 

Your TPG internet service depends on the quality of your home phone service. This is how your account and ADSL service is set up.

 

Let us know should you have further queries.