Slow internet speed

Highlighted
Level 1c

Hi there, 

 

I am using NBN50 plan.

Internet speed has been slow for a couple of weeks, this is the speed tested wired.

There were quite a few times that the router disconnected and reconnected.

Can anyone explain what happened and how to fix this?
speed-test.png

1 REPLY 1
Highlighted
Moderator

Hi @hzwkule ,

 

If you're also having dropouts together with a slow connection speed it could be a line fault affecting the service. Send me your account details (Username/Customer ID together with the address on file) so we can proceed with further test and investigation.

 

Regards, 

 


@hzwkule wrote:

Hi there, 

 

I am using NBN50 plan.

Internet speed has been slow for a couple of weeks, this is the speed tested wired.

There were quite a few times that the router disconnected and reconnected.

Can anyone explain what happened and how to fix this?
speed-test.png