Slow internet speeds

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Molly
Level 2

This morning my Ping was 25

Download 1.9

Upload 0.4

 

I am on NBN 25 plan. I was told that my speeds should be

Download 25

Upload 5

 

Can someone help with this issue.

I am getting really frustrated.

1 ACCEPTED SOLUTION

Accepted Solutions
BasilDV
Moderator

Hi @Molly 

 

Welcome to the Community!

 

We were able to locate your account using your community details and understand that you've been in touch with our Tech team. They've tested the line and was not able to detect any fault within the NBN network.

They've guided you with the troubleshooting and using another device, you were able to get a good speed test result with 25Mbps Download and 4.9Mbps Upload.

 

You may also check the article that we've created to troubleshoot a slow speed issue. Here's the link.

 

BasilDV

View solution in original post

1 REPLY 1
BasilDV
Moderator

Hi @Molly 

 

Welcome to the Community!

 

We were able to locate your account using your community details and understand that you've been in touch with our Tech team. They've tested the line and was not able to detect any fault within the NBN network.

They've guided you with the troubleshooting and using another device, you were able to get a good speed test result with 25Mbps Download and 4.9Mbps Upload.

 

You may also check the article that we've created to troubleshoot a slow speed issue. Here's the link.

 

BasilDV

View solution in original post