Welcome to the community!
We are able to locate your account using your community details. Based on the latest log on file the NBN service plan has been updated today. The change of plan will progress once the payment of the new plan has been posted on the account
Note: Payment using Creditcard will be posted on the same day, while Debitcard payment takes 3-4 working days.
We'd like to confirm if there has has been an improvement with the speed of your service. Else, please reboot the modem/router and test the speed.
We'll wait for your response, cheers!