Get online support
Hi @varun3001
Thanks for your query!
Let me have a look for you, and I will get back to you ASAP.
There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download
Regards,
David_M
Hi @varun3001
I have checked your ADSL2+ service, and your modem shows trained up at 12.8meg for 2.1km.
This is a great speed. It is also authenticated.
It could be related to your setup.
Here is a guide to help trouble shoot.
https://community.tpg.com.au/t5/Featured-Articles/Slow-speed-issue/ba-p/1197
regards,
David_M