Slow internet

[KLB]

Hi
I'm signed upto the NBN 50 plan but the speeds i'm getting are half of what they should be. I've never gotten speeds above 30, but the last couple of nights I don't even have enough speed to stream off stan or netflix and when I performed a speed test the best speed I got was 3mb/s one of them was under 1 and I reset my modem had no effect.

[Anonymous]

Hi @KLB,

Welcome to the community!

I would love to help and see what causes slow speed on your connection.

I tried to use your community details but no match.  Kindly PM me your account details (Username/Customer ID or the Mobile number on the account).

Regards,

[KLB]

Username: xxxx87

[Anonymous]

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@KLB wrote:

Username: xxxx87

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Thanks for the details. I-edited your post for security purposes.

I will run initial tests on your connection and get back to you shortly.

Regards,

[Anonymous]

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@KLB wrote:
Hi
I'm signed upto the NBN 50 plan but the speeds i'm getting are half of what they should be. I've never gotten speeds above 30, but the last couple of nights I don't even have enough speed to stream off stan or netflix and when I performed a speed test the best speed I got was 3mb/s one of them was under 1 and I reset my modem had no effect.

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I'd like to know on which device(s) you experience slow connection on your service.

Initial test result shows a passing speed on the line and your connected for 19h 31m 

Regards,

[KLB]

My phone and a smart bluray player.

[Anonymous]

Thanks for the details, @KLB.

To identify what actual speed you're getting on the line. Will you be able to run a speed test on a desktop/laptop connected via LAN/Ethernet cable?

If yes. Please post a screen shot of the test result on this thread.

[KLB]

I've attach a speed test from this morning.

[Riezl]

Hi @KLB, thanks for getting back to us.

Is there a way you can run a speed test on a device connected via ethernet cable?

If you are unable to run a speed test using a wired connection, we recommend having a read of these TPG Community articles which may  help you in improving the wireless connection.

Easy Steps to Improve Wi-Fi Connection In Your Home

https://community.tpg.com.au/t5/Featured-Articles/Easy-Steps-to-Improve-Wi-Fi-Connection-In-Your-Hom...

Wi-Fi troubleshooting steps - No Internet/Connection

https://community.tpg.com.au/t5/Featured-Articles/Wi-Fi-troubleshooting-steps-No-Internet-Connection...

Wireless Channel on your modem - what is it and why should I change it?

https://community.tpg.com.au/t5/Featured-Articles/Wireless-Channel-on-your-modem-what-is-it-and-why-...

How to test your wireless connection using a Speedtest App

https://community.tpg.com.au/t5/Featured-Articles/How-to-test-your-wireless-connection-using-a-Speed...

Should you require further assistance, simply send us  a private message with your best contact number and most convenient time to receive a call so we can have a specialist contact you.

[KLB]

The speed test I sent is from a desktop connected via an ethernet cable.