Slow internet

Level 1a
Please can you check my internet it’s running very slow. I have disconnected the modem and the phone line and plugged it back in and it still has not gotten better. This is very frustrating

Hi @emmabowe1982,


Welcome to the community!


I'd love to help and see what causes the slow connection on your service.


Have you tried running speed tests on desktop/laptop connected via LAN/Ethernet Cable?


If yes, kindly post it on this thead also PM me your account details (username/customer ID or contact number associated with the account).



Level 3

The srtock standard "cut & paste", next it will be it's Telstra's problem with their cables, then you get told can't be fixed you can leave TPG if you wish, ahhhhh,other ISP's don;thave the issue funny enough