Welcome to the community!
I would love to help and see what causes slow speed on your connection.
I tried to use your community details but no match. Kindly PM me your account details (Username/Customer ID or the Mobile number on the account).
I'm signed upto the NBN 50 plan but the speeds i'm getting are half of what they should be. I've never gotten speeds above 30, but the last couple of nights I don't even have enough speed to stream off stan or netflix and when I performed a speed test the best speed I got was 3mb/s one of them was under 1 and I reset my modem had no effect.
I'd like to know on which device(s) you experience slow connection on your service.
Initial test result shows a passing speed on the line and your connected for 19h 31m
Thanks for the details, @KLB.
To identify what actual speed you're getting on the line. Will you be able to run a speed test on a desktop/laptop connected via LAN/Ethernet cable?
If yes. Please post a screen shot of the test result on this thread.
Hi @KLB, thanks for getting back to us.
Is there a way you can run a speed test on a device connected via ethernet cable?
If you are unable to run a speed test using a wired connection, we recommend having a read of these TPG Community articles which may help you in improving the wireless connection.
Easy Steps to Improve Wi-Fi Connection In Your Home
Wi-Fi troubleshooting steps - No Internet/Connection
Wireless Channel on your modem - what is it and why should I change it?
How to test your wireless connection using a Speedtest App
Should you require further assistance, simply send us a private message with your best contact number and most convenient time to receive a call so we can have a specialist contact you.