TPG Community

Ask, answer and talk about our products

Slow internet

KLB Level 1c
Level 1c
Hi
I'm signed upto the NBN 50 plan but the speeds i'm getting are half of what they should be. I've never gotten speeds above 30, but the last couple of nights I don't even have enough speed to stream off stan or netflix and when I performed a speed test the best speed I got was 3mb/s one of them was under 1 and I reset my modem had no effect.
10 REPLIES
Moderator

Hi @KLB,

 

Welcome to the community!

 

I would love to help and see what causes slow speed on your connection.


I tried to use your community details but no match.  Kindly PM me your account details (Username/Customer ID or the Mobile number on the account).

Regards,

KLB Level 1c
Level 1c

Username: xxxx87

Moderator

@KLB wrote:

Username: xxxx87


Thanks for the details. I-edited your post for security purposes.

 

I will run initial tests on your connection and get back to you shortly.

 

Regards,

Moderator

@KLB wrote:
Hi
I'm signed upto the NBN 50 plan but the speeds i'm getting are half of what they should be. I've never gotten speeds above 30, but the last couple of nights I don't even have enough speed to stream off stan or netflix and when I performed a speed test the best speed I got was 3mb/s one of them was under 1 and I reset my modem had no effect.

I'd like to know on which device(s) you experience slow connection on your service.

 

Initial test result shows a passing speed on the line and your connected for 19h 31m 

 

Regards,

KLB Level 1c
Level 1c
My phone and a smart bluray player.
Moderator

Thanks for the details, @KLB.

 

To identify what actual speed you're getting on the line. Will you be able to run a speed test on a desktop/laptop connected via LAN/Ethernet cable?

 

If yes. Please post a screen shot of the test result on this thread.

KLB Level 1c
Level 1c
I've attach a speed test from this morning.
Moderator

Hi @KLB, thanks for getting back to us.

 

 

Is there a way you can run a speed test on a device connected via ethernet cable?

 

If you are unable to run a speed test using a wired connection, we recommend having a read of these TPG Community articles which may  help you in improving the wireless connection.

 

 

Easy Steps to Improve Wi-Fi Connection In Your Home

 

https://community.tpg.com.au/t5/Featured-Articles/Easy-Steps-to-Improve-Wi-Fi-Connection-In-Your-Hom...

 

Wi-Fi troubleshooting steps - No Internet/Connection

 

https://community.tpg.com.au/t5/Featured-Articles/Wi-Fi-troubleshooting-steps-No-Internet-Connection...

 

Wireless Channel on your modem - what is it and why should I change it?

 

https://community.tpg.com.au/t5/Featured-Articles/Wireless-Channel-on-your-modem-what-is-it-and-why-...


How to test your wireless connection using a Speedtest App

 

https://community.tpg.com.au/t5/Featured-Articles/How-to-test-your-wireless-connection-using-a-Speed...

 

 

Should you require further assistance, simply send us  a private message with your best contact number and most convenient time to receive a call so we can have a specialist contact you.

KLB Level 1c
Level 1c
The speed test I sent is from a desktop connected via an ethernet cable.