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Slow nbn

Level 1b

Subscribed to 50Mbps bundle - Speed test showing download at between 3 and 8 Mbps  - extremely frustrating. It seems like these low speeds are for at least 1/2 the time.

1 REPLY
Moderator

Good day @Gedema,

 

Welcome to TPG Community!

 

I checked your account and learned that you are subscribed to our old plan which is NBN HFC 25/5 speed tier. I will arrange a call from our Change of Plan team to help us upgrade your NBN25 plan to our new NBN50 without fees.

 

Please PM us your preferred time and number to be contacted.

 

Kind regards,