Slow speed issue

[Zhangedwaa]

Location: Chatswood

suffering for almost two weeks

extremely slow internet speed download 0.4-0.9Mbps

when connecting the cable directly on laptop, it shows Ethernet has no IP configuration. 

[Ahra_G]

Hi @Zhangedwaa, 

Welcome to TPG Community! 

We're sorry to know that you have been experiencing slow connection with the service. We're here to help!  

I tried locating your account using your Community details but unable to find any records. Any chance you can send your Customer ID or service address via private message so we can assist you accordingly? 

Thank you!